FAQ


Got Questions?

Frequently Asked Questions

How PRNTD Ink Works

Welcome to PRNTDINK.COM. Here we can help you navigate the site and understand the process of ordering your print promotional materials fast and easy. PRNTD Ink designs a number of templates you can choose from, customize with your own information via the order forms and send it out to our printers and ship to you! First, you need to sign up and get a Customer ID so we can easily access all your info when it is time for proofing, payments, and shipping.

Our Guarantee

We love our work, and so should you! If you do not like the cards you ordered for some reason, send it back to us within 10 days and we’ll refund your purchase or reprint the job to your liking.

Shipping & Turnarounds

We ship most orders within 5-7 days of approval, anywhere in the continental United States. International Orders are also welcome, with varying shipping transit times depending on your location. An $8 flat fee per order is charged for orders in the U.S. and $20 internationally, shipped ground. For expedited shipping options, shoot us a message once your proof arrives and we’ll send you quotes.

Fees & Payment Process

A standard $5 fee is charged per card, per order, for typesetting. This entitles you 3 rounds of proofing to get the card just right. It is not refundable and proofs must be approved within 30 days of submission. Once you place an order, we’ll credit you $5 for typesetting.

Upon approval, you will receive an emailed invoice noting the total of your job plus shipping and any other fees or credits applicable. We use a secure online payment system and we do not keep any of your billing information for security purposes.


Logo Upload Requirements

All logos submitted must be in vector form, CMYK format, or with transparent backgrounds if bitmap and meet a 300dpi standard. Files acceptable are: .AI .EPS .TIF .PSD

Understanding Finishing Options

Matte - This is a standard coated paper without a glossy look. 16pt card stock, a nice and thick card perfect for business cards.

UV - UV Coating is what you probably have noticed in glossy magazine covers. This laminated look can be applied to both sides of the card or just the back (usually not the side of the card where your information is placed for writing purposes)

Silk - Silk is like UV Coating without the shiny coat. It prevents the card from getting wet easily, or having thumbprints all over it. It makes for a classy card with a nice surface to touch.

Designer Cards Copyrights

Our cards are all original and copyrighted designs made in-house by our designers and contributors. You will not receive a print-ready versions of the file upon your order for outside use. The designs are owned by PRNTD Ink. However, shall you decide to get acquire a license to use the designs for other promotional materials in the future, you can contact us.

Multiple Card Orders

Ordering for a company? Instead of placing order after another for the same template, you can contact us for a batch order. We will send you a batch order form to make the process easy. There are also perks to ordering 4 or more cardsets at a time! Cheaper pricing and savings on shipping.

Photo Cards FAQ

Photo cards are the cards for you if you have always wanted to use your own image as the back of your card. Simply upload your photo to our order form, select a template to use for the information part of the card in the Photo Cards section and voila, you’ve got your image on your card!

Print Ready FAQ

Print Ready cards are available for those with designers who design cards for you. All card files must have .25” bleed all around, in CMYK, high resolution with text outlined. Standard business card sizes are 2” tall by 3.5” wide. Slim cards are 1.5” tall by 3.5” wide. Square cards are 2.5” x 2.5”. Rounded cards have a ¼ inch corner on all 4 sides.

Referral Program

Share your Customer ID over social media or with friends, and when they list your ID in the order form as a referral, your account will receive $5 for each first orders. (at maximum 10 referrals) Your friends will also receive a $5 discount for referring you for their first order. Your referral points never expire, it cannot be sent to another user, nor can it be exchanged for cash value. When using your referral points, tax and shipping are not included.

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